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Terms And Conditions


1. "You" and "your" refer to the person who buys or has agreed to buy goods from us.
2. "We", "our" and "us" refer to Garden Living, our employees and agents.
N.B. Throughout these Terms and Conditions none shall in full or part override or affect your statutory rights.


Neither you nor we may alter the terms of this agreement without the agreement of the other. If you require any changes, please make sure that you ask for these to be put in writing. This is to ensure that you can avoid any problems surrounding what you have agreed and what is expected of us.

Order Waiting Time

Although we cannot specify the precise date of delivery at the time that you place your order, you will be contacted by a member of the sales team on receipt of your order to give you a definite delivery date or an approximate waiting time. If events or circumstances outside our control affect the original estimated delivery date beyond a reasonable time, we will inform you.

Place, Terms and Time of Delivery

We will do all that we reasonably can to meet the date given for delivery. In the event of our failure to deliver due to unforeseen circumstances beyond our control, we will contact you immediately when we become aware of the problem and arrange an alternative delivery date, within one calendar month of the original scheduled date.

Delivery will be made by a professional dedicated company. Small items will be sent by parcel couriers direct to your door and larger items will arrive via pallet by a solo driver who will not unpack or take away the pallet, totally depending on size of your order. Delivery to flats etc will be to ground floor main entrance only. Please ensure you are available to sign for the delivery as failed deliveries will be re-arranged at your cost. Please check the pallet & boxes are intact BEFORE accepting delivery – any visible external damage should not be signed for. Once signed for, Garden Living will not accept any liability for goods damaged in transit. Should you give the driver permission to enter your property with an item of furniture, we will not be made responsible for any accidental damage made to the goods or inside the property. You should inform us of any faults that you have found with the item or its packaging as soon as you take delivery and you will be asked to provide photographic evidence of the fault(s) before we re-deliver a new item.

Please tell us as soon as you can if there are likely to be any problems that may affect your delivery. We will not deliver any goods if access is denied or it is not safely possible. Where an abortive delivery results from circumstances within your control we will charge you for redelivering the goods. In any event, if delivery is not possible, we will arrange with you, to make a delivery to another address and/or on another date. In most cases the delivery driver will not be able to offer a revised delivery time or date on site because of pre-booking lists. With your assistance we will arrange a new delivery date as soon as possible after the originally abortive attempt, as we want the goods to be in your possession as quickly as possible.

FREE delivery is conditional on UK mainland accessibility. Delivery costs should be confirmed by contacting us directly in writing so that we may obtain a quotation for your destination; if you live in a remote location, it is your responsibility to contact Garden Living and ensure that we can deliver to your specified address before you place an order.

Refund Policy

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund. All unwanted goods will be subject to a handling charge. Please contact us for address to return the unwanted goods to.

We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods. This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment, within 14 days.

Currency & Price

Price the price is in £ Sterling and is agreed at the time the contract is made and includes Value Added Tax and other taxes, duties or tariffs.


Our warranty applies to the frames and weave of the furniture and does not cover cushions or glass unless reported within 48 hours of receiving your goods

Terms of Payment

1. We will always ask for full payment of goods at the time of entering this agreement or before delivery.
2. Unless you have entered into a separate credit agreement, payment of the total price is payable prior to delivery by us.
3. Payment for goods to be delivered within the United Kingdom must be by cleared funds prior to delivery, or we will be unable to deliver to you. Acceptable methods of payment are cash, credit card and debit card, but please note that sufficient time must be allowed for bankers drafts, building society cheques and personal cheques to clear prior to delivery.
4. To protect your security and to prevent credit card fraud where possible, we reserve the right for proof of ID on all purchases.
5. If the delivery address and billing address are different to enable us to carry out necessary security checks, you must provide two proofs of address, which would ideally come from utility bills e.g. council tax, gas, electric, etc. We can only accept originals - NOT copies. If document cannot be provided we can refuse your order.


The goods remain our sole property until full payment has been received by us at which time title passes to you. You will be responsible for the care of the goods once you have received delivery of them.


We will not pay for:-

1. Fair wear and tear or damage caused by negligence and/or improper use (unless it is our suppliers' or our own negligence or improper use).
2. Damage that occurs as a result of repairs or alterations made without our approval.
3. Loss or damage relating to your business.
4. Any time incurred by yourself lost due to delivery company not delivering on date arranged.


It is our policy to deliver goods to you as quickly as we can. In return we expect you to assist us to arrange the delivery date promptly once you are advised that the goods are available. We would normally expect you to confirm with us a mutually acceptable date for delivery within 72 hours of you being notified that the goods are ready for dispatch.


Each of these terms is severable. This means that if one term is not considered to be legally enforceable, that will not necessarily mean that the other terms are not enforceable.

Data Protection

Please note that the provision by you of personal data on this form infers your consent to the transfer of details relating to your purchase(s) including your name address and telephone number to the warranty administrator and between any other authorised party involved in processing any subsequent claim that you may make. We will also be entitled to use personal data held by us for accounting, statistical or marketing purposes or any other reasonable purposes connected with our business.


Any notices that we need to give you will be sent by post or fax to your last known address (or registered office if you are a limited company).
Notices will be considered to be served two working days after they are sent.

Products and descriptions

The information contained in our website is intended for guidance only and products/prices described in it are subject to change without notice. We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know.

However, because we take these steps we will not be liable to you for any errors on the Website.
We reserve the right to withdraw any offers without prior notice.

Website functionality

We do not guarantee that our website will be compatible with all hardware and software which may be used by visitors to the site. If you experience any difficulty using our website, please contact the webmaster.

Credit Card Security

All ‘over the phone’ credit card numbers are destroyed immediately after an order is placed to ensure the utmost security